Frequently asked questions

Q:  What is the main attraction at The Springs on Swan Lake?

A:  Where do we begin?.....

i)    It is the perfect 'Grown Ups retreat' - a private, peaceful, relaxing oasis in which to unwind, rest and restore, a haven for romantics, individuals and nature lovers.

ii)   A cluster of six quaint Circa 1950's cottages are all nestled a stone throw from each other in littoral rainforest on the shores of a lakeside setting.  There are so few places where a group of friends can come together and holiday and go back and enjoy the privacy of their own cottage when they seek a little sanctuary alone.

iii)  The cottages are beautiful inside and out - full  of retro 1950's furnishings, art, curios and much more. 

iv)   Swan Lake is a briny safe lake in which to paddle, swim or sail

Q: How far is The Springs on Swan Lake from Sydney?

A: Two and a half hours from Sydney City. Allow for another half hour if in northern or outer suburbs.  Great stop off places on the way for refreshments - particularly Berry.

Q: How many accommodation houses are there at The Springs on Swan Lake?

A: Six Cottages and One Mudbrick House. 

Q: If we wanted to do a group 'grown ups' booking what is the total number of people The Springs on Swan Lake can accommodate?

A: The Springs on Swan Lake is ideal for a group booking. Obviously the most popular is when 6 couples book all 6 cottages.  Or 8 couples when including The Mudbrick Retreat with the cottages.

Illoura Cottage with an enclosed verandah has two double bedrooms one with a Queen bed and the other a double bed - maximum total 4 persons. 

Nunyara Cottage also with an enclosed verandah has a Queen Bed with a separate bedroom with single bed (or double by request) - maximum total 4 persons

Standard Cottages:-

Alambee - One double bedroom and Separate Single Bedroom - maximum 3 persons

Bimbimbie - One double bedroom and separate Single Bedroom - maximum 3 persons

Burraburra - One double bedroom and Separate Bunk bedroom -  maximum 4 persons 

Elanora - One double bedroom and Separate Single bedroom - maximum 3 persons

Mudbrick Retreat: - One Queen Bed in loft upstairs bedroom with daybed that can convert to single and One Queen Bed downstairs - Maximum 5 persons by request

TOTAL ACCOMMODATION :  Maximum persons 26 but notso if group booking is for individuals.  For group individual bookings in own bed - Total Maximum 16

We do have an extra trundle bed which can be supplied by special request  prior to booking date at $50 per night.

By prior arrangement when booking out all accommodation we can accommodate tents (use shared facilities of cottages). 

NOTE:  The Mudbrick is generally rented out as separate quiet accommodation because it is situated further away from the cottages.

Q: Can we hold a bucks party at The Springs on Swan Lake?

A: No. Please note we have had many happy groups celebrating occasions such as birthdays and special anniversaries by arrangement, but The Springs on Swan Lake is definitely not a loud party venue due to our location within a residential area and noise restrictions do apply. Definitely no 'Hens Parties' 'Bucks nights' or end of year footy trips!

Q: Do You Have a Commercial Kitchen for guests use or do you cater for guests?

A: No. Catering options at The Springs on Swan Lake include bringing your own food, shopping on the way (or when you get to Sussex Inlet) and cooking in your own fully equipped cottage kitchen, or eating out at local restaurants cafes and pubs. There are no mod-cons like dishwashers in the cottages. We do dishes 50's style - in a traditional kitchen sink and wipe up with tea towels (supplied).

Q: Is Your accommodation wheelchair friendly?

A: No, unfortunately not. The Springs on Swan Lake was built in 1952 and entry to each cottage is via a couple of stairs. We do however, have a disabled bathroom which was a local authority requirement when we built our new amenities block. During our next works program we hope to build accommodation more suitable to those who are disabled.

Q: Can we bring our small very well behaved dog if we keep him on a leash?

A: No sorry - Definitely No Pets Allowed. Many natural creatures have made The Springs on Swan Lake their home and we ask guests to respect our strict No Pets Policy.

Q: Is there an undercover area where we can gather with other guests?

A: Yes. In the next stage of our works schedule we propose to construct an 'All Purpose' centre - which will be a separate building away from the cottages. This will be ideal for yoga classes, gatherings, special occasions like birthdays, workshops etc. In the meantime however a marquee is located just near the amenities which is for guest use. Obviously this is a temporary measure so electricity is not properly connected and electrical leads must be used if power is required of a night time. Caution must be exercised with leads on the ground. The marquee has living and dining room furniture etc. in case the weather is inclement and everyone wants to dine inside. It also has a fridge which can be turned on via the electrical lead if guests require. Cutlery and crockery is available in the marquee to save cutlery and crockery being taken out of cottages.

Q: Is there an area where we can play cricket or other ball sports like soccer?

A: Yes there is a grassed area well away from the cottages where guests are welcome to play. Please note that ball sports are not suitable for play anywhere near the cottages or amenities block.  Traditional game supplies for badminton and quoits are available exclusively for guest use by request.  

Q: What do we have to pack?

A: The cottages are truly a home from home, however it is important you bring a few essentials with you including towels, shampoo, toiletries, hairdryer, sunscreen, insect repellent, a torch if required and all gear for fishing, swimming, bikes, and outdoor enjoyment. We welcome wind craft at The Springs on Swan Lake (kayaks, canoe, sailboards, paddleboards) over noisy toys (jet skis/power boats). There is no access to the lake for power boats and we prefer wind craft over power boats anyway because The Springs on Swan Lake is a quiet haven for nature lovers.

Q: Where do we park and how do we get our luggage to our cottage?

A: A wheelbarrow will be provided for you to take your luggage from your car to your cottage. Please bear this in mind when packing! Cars may be driven to a sign-posted area just inside the main gate to the right and parked. This is the designated parking area as the cottage area of The Springs on Swan Lake is ‘car free’. You might need to make a few trips but we thank you in advance for your cooperation.

In the interests of health and safety and as a courtesy to other guests we kindly ask you not to drive your car into the property other than to the designated car park area. Cars are parked in our designated car park at the risk of the owner. Please do not leave valuables on display and ensure that your vehicle is secure before leaving it. The same goes for not leaving any valuables inside your accommodation. The Springs on Swan Lake is not responsible for any items lost, stolen or damaged during your stay.

Q: How far away is the nearest town, shops, etc?

A: Just Five minute’s drive from The Springs on Swan Lake is the township of Sussex Inlet. In the town you will find our local butcher, RSL, Spar Supermarket, Hardware, take away food shops and restaurants as well as other local amenities – banks, ATM, post office, fashion outlets etc.

The nearest towns to Sussex Inlet are Nowra (40 mins north) and Milton (35 mins south) and Ulladulla (40 mins south) There you will find banks and larger supermarkets.

Q: What’s the check out procedure?

A: During high season check-out time is strictly 10.30am on the day of departure. This enables the cottages and amenities to be cleaned before the next guests arrive at 3pm and it is therefore imperative that access is gained by cleaning staff at 10.30am unless prior arrangement has been made with management.  At other times flexibility may be exercised but only by prior arrangement with management.

Before you leave…

Before you leave we ask you to ensure your cottage has all cups, glasses, plates and cutlery returned to their rightful place. As much as is possible cottages should be left in the same state that they were found with all dishes washed up and put away, rubbish placed in outdoor bins provided and refrigerators emptied of all contents and food disposed of in compost bins located on the property. Much time is taken to sort this out in changeovers between guests and a cost may be taken from your security deposit if sorting from one cabin to another is necessary. Guests will appreciate that the 1950s theme throughout the cottages has taken much time to source and as such, all breakages should be reported and may be charged.

Refundable deposits:

Refundable Deposits are returned to you following housekeeping check of your accommodation. Your deposit is returned using same method of payment made to us and or paypal/cheque/bank transfer/cash. We wish to advise guests making credit card/paypal/transfers that this may take 2-4 workings day to show on their account depending on your banking provider.

Q: What security is there at The Springs on Swan Lake?

A: All cottages have keyed locks which serve both cottage and the bathroom of your respective cottage. You will be given your key on arrival at check-in. Please keep your key safe as lost keys incur a charge which may be deducted from your security deposit. The main gate you drove through on arrival should be kept shut. Since the bike track was established outside the gate there has been a marked increase in uninvited guests walking through and by keeping the gate shut at all times it ensures a more secure environment for all guests.

Q: What noise restrictions are there?

A: The Springs on Swan Lake offers a rare tranquillity where guests co-exist with the natural surroundings and we want to keep our neighbourhood happy. We ask everyone who stays with us to respect their fellow guests by keeping noise, voices and radios to a minimum, especially after 11pm each evening. Violent and aggressive behaviour towards other guests and staff will not be tolerated.

Q: Can we have a campfire?

As The Springs on Swan Lake is a designated ‘High Flame Zone’ when fire restrictions apply there are strictly No Fires. At other times however, we have a designated area for our site campfire. There is plenty of wood piled nearby for guests use. Make sure you pack a jumper for the evenings and throw in a bag of MARSHMALLOWS – nothing like toasting these over the campfire! Please be safe around fires and respect your neighbours’ need for quietness.

Q: Is there a BBQ?

A: Yes and it is here for your exclusive use. We also have all the utensils you will need. Please leave the BBQ as you found it – washing up any BBQ equipment used. Council also provide a clean BBQ by the lake which guests are welcome to use. There is nothing quite like watching the sun go down while everyone enjoys a BBQ.

PS -please don’t feed the residents!

We have resident possums who have made The Springs on Swan Lake their home. There is plenty for them to eat so we urge guests not to feed the possums or other wildlife as this causes problems both with their diet and with them approaching people for food in an aggressive manner. Please make sure that all food is put away and rubbish disposed of and the marquee is securely closed up each night by the last person.