Terms and Conditions

Cancellation:

As a very small facility with only 7 guest accommodations cancellations affect us greatly. All cancellations must be in writing and attract a $50 admin fee once deposit has been made.  In the event of cancellation your deposit will be refunded, less any cost incurred by us if your booking is cancelled more than 14 days prior to your arrival date EXCEPT IN HIGH SEASON which will incur a $200 cancellation fee per cottage.  If less than 14 days notice is given, your deposit will be refunded ONLY if we are able to re-let the accommodation. 'No Shows' will forfeit full cost of accommodation unless otherwise agreed.

Security Deposit:

A fully refundable security deposit of $500 for each cottage is required prior to accessing the property. This will be returned in full to a nominated Australian bank account if there is no damage, loss or other expense incurred after housekeeping has checked on day of departure. We reserve the right to recover costs for any damage incurred by guests to the buidlings, property, and/or contents at our discretion.  Please read Check Out Procedure and Guest Conduct.

Breakages or Damage:

We have furnished the cottages with many lovely things trusting in the integrity and care of our guests. If any items are missing, stained or damaged enough to require professional cleaning, repair or replacement in a timely manner, we reserve the right to charge the associated costs at the discretion of The Springs on Swan Lake which will be deducted from, but not limited to the security deposit.

Keys:

Guests are responsible for the safekeeping of accommodation keys. Replacement of any lost keys will incur a fee of $100 per cottage.

CONDITIONS:

Number of Guests:

Occupancy is strictly limited to the number of persons given at the time of reservation regardless of the amount of bedding. The number of guests must not exceed 3 or 4 depending on number specified on description of each cottage unless prior arrangement has been made with The Springs on Swan Lake. Only registered guests are permitted to stay at the property overnight. Breaching this condition will result in immediate eviction and forfeiture of your security deposit.

Pets:

Pets are not permitted on site under any circumstances

No Smoking Policy:

Smoking is strictly prohibited inside all our accommodation. Guests may smoke in the outdoor areas but please pick up cigarette butts and put in rubbish bin (not garden). Guests who smoke in the cottage may be liable for any cleaning, repair or replacement costs caused by their smoking. We reserve the right to reject any future booking requests from any guest who has not followed this no smoking policy. Ashtrays are supplied upon request.

Parties and Functions:

Parties and functions (unless agreed to with The Springs on Swan Lake upon booking) are strictly prohibited as they may cause disruption to neighbours, damage to property etc. The rates charged are for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, rubbish removal, wear and tear, repairs etc. Use contrary to this may result in additional payments.

 

Arrival and Departure:

Arrival time is generally after 3pm and Check Out on day of departure is 10.30am unless otherwise agreed to with management.  By making a reservation, guests agree to take full responsibility for all members of their party and to ensure that reasonable and proper care is taken of the property both internally and externally including the cottage contents. All effects in or on property should be left in the same state of repair and in the same clean and tidy condition at the end of their stay as they were found in the beginning. This includes returning any dishes or property to other cottages if they have been moved, washing dishes, and removing rubbish to outside bins.
It is the responsibility of each guest to clean the BBQ after use.

 

Guest Safety:

We make every reasonable effort to ensure guest safety here. However, this is a natural environment and, as such, there are inherent dangers and risk so common sense must prevail at all times. Guests are asked to exercise caution, stick to the open areas and away from the bush and open springs on the property to avoid disturbing native flora and fauna. Falling trees and branches pose a problem in high winds and we are classified littoral rain forest in a 'High Flame Zone' so at all times, fire is a risk.

Conduct of Guests:

We expect all guests to show due consideration of other guests and staff.  No person on the premises shall conduct themselves, so as to cause a nuisance, threat or disturbance to neighbours. Disturbance to neighbours, including excessive noise will be addressed and if, in our reasonable opinion any behaviour is deemed unacceptable, we reserve the right to terminate your stay without refund of security deposit. 

We regret the need to formalise these conditions and know that for most of our guests they are not necessary.
The Springs on Swan Lake will make every effort to ensure the property is available as booked. However, we reserve the right to make alterations to bookings due to unforeseen circumstances by us, in which case a full refund will be offered.

 

For any other questions or enquiries please contact us.  Also, see our Frequently Asked Questions page.